Shipping Policy

After placing an order, MYNT generally processes the order within 0–2 business days. Orders are prepared, verified, packaged, and arranged for delivery after processing.

MYNT may contact customers by phone to confirm order details before dispatch when necessary.

Orders placed on Fridays or public holidays are processed on the next available business day.

MYNT delivers products nationwide across Bangladesh. Estimated delivery times may vary depending on the delivery location, courier operations, weather, public holidays, and other circumstances outside MYNT's control.

For most orders, the estimated delivery timeframe is:

• Dhaka City: approximately 3–5 business days
• Outside Dhaka: approximately 4–7 business days

These are estimated delivery timelines and may occasionally take longer due to unforeseen circumstances or courier-related delays.

Delivery charges are based on the delivery location and the applicable order value.

• Dhaka City: BDT 60
• Outside Dhaka: BDT 120

The applicable delivery charge, including any temporary promotional shipping benefit, will be reflected during checkout.

MYNT offers Cash on Delivery (COD) as well as prepaid payment options for eligible orders.

There is no additional COD charge for orders placed through Cash on Delivery.

For prepaid orders, customers must complete the payment through the available payment methods before the order is processed for delivery.

A delivery may be unsuccessful if the customer is unavailable, the provided address or contact information is incorrect, the customer cannot be reached, or the order is refused at the time of delivery.

Customers are requested to provide a complete and accurate delivery address and an active contact number to help ensure successful delivery.

If a parcel cannot be delivered and is returned to MYNT, our customer care team may contact the customer regarding the next steps for the order.

If you need to change or modify your order, please contact MYNT Customer Care as soon as possible after placing the order.

Depending on the processing or dispatch status of the order, MYNT may be able to assist with changes to delivery information or other order details.

Once an order has been dispatched, changes or cancellations may no longer be possible.

If you receive a wrong, damaged, defective, or missing product, please contact MYNT Customer Care within a reasonable time after receiving the order so that we can review and assist with the issue.

For a wrong, damaged, defective, or missing-item claim, customers must provide clear photos of the received product and packaging, along with an unboxing video.

Please keep the original product packaging until the issue has been reviewed and resolved by MYNT Customer Care.

Depending on the nature of the issue and the applicable product policy, MYNT may arrange an appropriate resolution such as replacement or another suitable solution.

Some products available on MYNT may be fulfilled by participating vendors. In such cases, the delivery process may vary depending on the vendor and the products included in the order.

If an order contains products fulfilled by different vendors, the products may be delivered in separate parcels and may arrive at different times.

Customers will receive the applicable delivery information associated with their order.

Returns and refunds are handled according to the applicable MYNT Return and Refund Policy. Eligibility may vary depending on the product type, condition, and circumstances of the request.

If you have questions about your order, delivery, shipping charges, or a delivery-related issue, please contact MYNT Customer Care.

When contacting us about an order, please provide your order number and relevant details so that our customer care team can assist you efficiently.