MYNT Customer Care
Return and Refund Policy
This policy explains how MYNT handles eligible return and refund requests.
Return window
Eligible products may be returned within 3 calendar days of delivery. To be eligible, the item must be unused, in the same condition as received, in its original packaging, and accompanied by proof of purchase.
Damaged, defective, or missing items
For wrong, damaged, defective, or missing-item claims, MYNT requires an unboxing video so that the issue can be reviewed with the relevant delivery or supplier partner. Keep the parcel and packaging until the claim is resolved.
Refund review
After MYNT receives a returned item, we inspect it and notify you of the decision. If approved, the refund is initiated to the applicable payment method. Processing time may vary by payment provider.
Return delivery charges
Return delivery charges are the customer's responsibility unless MYNT confirms that the item was incorrect, damaged, defective, or incomplete. Original delivery charges are non-refundable unless required by the applicable resolution.
Need help?
Contact MYNT Customer Care on WhatsApp or call +880 1404 403616 with your order details.